Privacy Policy

Effective: 2026-07-20 · TachiTech

This Privacy Policy describes how TachiTech ("we", "us", or "our") collects, uses, and protects personal information when you interact with our services, including voice calls and SMS text messages handled by our AI phone agent infrastructure operating at https://tachitech.com.

1. Information We Collect

We collect the following categories of personal information:

  • Contact details: phone number, email address, and name when you call, text, or otherwise contact us.
  • Conversation content: voice recordings, call transcripts, and SMS message content for service-quality, compliance, and training purposes.
  • Usage information: timestamps, call duration, device type, and technical metadata.
  • Cookies and similar technologies: when you visit our website, we use cookies to remember preferences and analyze traffic.

2. How We Use Your Information

We use the personal information we collect to:

  • Provide, operate, and improve our services.
  • Respond to questions, follow up on requests, and send transactional messages you have asked for.
  • Comply with legal obligations and resolve disputes.
  • Detect and prevent fraud, abuse, and security incidents.

3. SMS and Voice Messaging

By providing us with your phone number — whether during a phone call or through our website — you consent to receive SMS text messages from us in connection with services you have requested. Messaging frequency varies. Message and data rates may apply. You may opt-out at any time by replying STOP to any text message. Reply HELP for help. For full terms and SMS conditions, see our Terms of Service.

4. Third Parties

We share personal information with third party service providers only as necessary to operate our services, including telephony carriers, hosting providers, analytics providers, and customer-support tools. We do not sell your personal information to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for vendors and service providers acting on our behalf solely to deliver those messages.

5. Data Retention and Security

We retain personal information for as long as necessary to provide our services or comply with our legal obligations. We use industry-standard safeguards to protect your information, but no method of transmission or storage is 100% secure.

6. Your Rights (GDPR / CCPA)

Depending on where you reside, you may have the right to access, correct, or delete personal information we hold about you, as well as the right to opt-out of certain processing under the GDPR (for EU residents) or the CCPA (for California residents). To exercise these rights, contact us at james.takyi@tachitech.com.

7. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date.

9. Contact Us

TachiTech, 1245 Farmington Ave PMB 1307, West Hartford, CT 06107

Email: james.takyi@tachitech.com

Website: https://tachitech.com